Focused study · M5 EGM M&T limits

Players need to understand their limits and the information presented before they acknowledge an alert. This flow brings required compliance information into the player journey.

Analysis

The design challenge is to make the system state and required action clear while working within legacy navigation and technical constraints. Read-only information and acknowledgement states serve different purposes and need distinct treatment.

The flow

Review limits → understand the alert → acknowledge the information → continue within the allowed flow

What makes this flow work

Clear state transitions and explicit acknowledgement connect the compliance requirements to understandable player actions.

Design decisions

User Path

Mapped the end-to-end Responsible Gaming flow, including system triggers, player actions, acknowledgement states, and navigation paths.

Data collection and compliance

Designed read-only compliance screens to surface required information without introducing unnecessary edit permissions or additional security complexity.

Flags for acknowledgement.

Created alert and acknowledgement patterns to ensure players were clearly informed before exceeding predefined limits.

Part of a larger product

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