CLIENT
IGT
ROLE
Product Designer
PLATFORM
Saas, Real TIme operations
DURATION
4
Portfolio
Floor Net
Floor Net
Floor Net was approached as an operational visibility layer for casino employees that oversees the floor. The product is focused on helping users understand machien status, identify issues faster, and move from scattered information to operation decision.
Overview
Casino floor operations depends on access to reliable live information, Floor Net brings together machine activity, status flags, hardware information and software information, actin as a hub for more apps and help the team monitor the floor, identify problems and coordinate daily actions with more efficience and confidence.
The opportunity is to build something better
Data
Design information structures for machine info and operational alerts
Workflow Improvements
Improved and created new workflows for identifying issues and call to action
The Challenge
The main challenge was making a complex live environment easier to understand without removing the operational depth that expert users rely on. Floor teams needed speed, accuracy, and context, but the interface also had to support large volumes of machines, alerts, and changing conditions.
"Simplify the process, without sacrifice context and information."
"Critical machine information was difficult to scan across dense views." // "Operational alerts lacked enough hierarchy to support fast decisions".// "Users needed to move between monitoring, investigation, and action with fewer interruptions."
Design decisions
The target was to create a clearer operation layer, where it prioritize status, highlights exceptions, and support workflows for the managing team.
Operation visibility
Designed views that show the machine status, floor activity, and exceptions easier to scan. The goal was to provide a solution for the users to understand the floor state at a glance while still giving them access to detailed information when needed.
Action oriented workflows
Designed and tested flows around the decisions operators need to make, identify issues, reset PODS, groups, get logs, get data following a target. This reduces the feeling of navigating through disconnected information.
Scalable information patterns
Create reusable patterns for tables, status flags, filters, alerts by user type, to support different levels of operational complexity without compromising consistency
Process
The process started by understanding how casino teams monitor live operations, what is the information they prioritize, and where friction appears when they need to act
Discover phase
Focused on mapping user roles, operational routines, machine states, alert types, and the level of detail required by floor teams, manager and support.
User Path enhancement
Thinking on the user, and what they can expect, the main goal was to create similar layout, so the user is familiar on the decision taking process.
quality of life
With the constant enhancement of the UI, and the improvement of the workflows the Product owner and stakeholders were comfortable asking for future features, and let me discuss with architecture and service teams.
Impact
The direction given to Floor Net as a more usable interface and environment for casino floor teams.
The work improved clarity across dense operational views, created strong hierarchy for machine and alert information, established reusable patters that will support future modules and nodes for casino systems0
↓20%
Time saved identifying issue
+6
Specific flows created for clients
+ 22%
time saved on each flow
- 10%
Train time reduced