CLIENT
IGT
ROLE
Senior Product Designer
PLATFORM
SaaS, Asset Management
DURATION
4 Years
Portfolio
Floor Manager
Floor Manager
Floor Manager was designed to help casino teams manage the operational structure behind the floor: machines, banks, locations, configurations, updates, and asset relationships that need to stay accurate over time.
Context and Role
Product Context
Floor Manager supports the operational structure behind the casino floor, helping teams keep machine, location, bank, configuration, and asset data accurate as the physical floor changes.
What I owned
- Senior product design
- UX/UI design
- Information architecture
- Asset management workflows
- Configuration flows
- Interaction design
- Design documentation
- Stakeholder alignment
Users
Slot operations managers
Need visibility into machine placement, floor structure, and asset configuration.
Casino floor operators
Update machine information, review locations, and coordinate daily floor changes.
Technical / support teams
Validate asset details, troubleshoot configuration issues, and keep system records aligned with the physical casino floor.
Overview
Managing a casino floor requires accurate information about machines, banks, locations, configurations, and floor changes. Floor Manager helps teams keep this operational structure organized, updated, and aligned with the realities of the physical floor. Unlike monitoring tools focused on live activity, Floor Manager supports the system of record behind the floor: the asset relationships, configuration details, and update flows that keep operations reliable over time.
Asset management flows
Improve how teams manage machines, locations, configurations, and asset relationships across the casino floor.
Scalable interface patterns
Design patterns that support both overview-level management and detailed asset views across different operational contexts.
The Challenge
The challenge was translating a highly physical and operational process into a digital interface that could support accuracy, change management, and daily maintenance without overwhelming users with technical complexity.
Make casino floor information easier to manage, update, and trust.
How might we help teams manage casino floor assets and configurations with enough structure to prevent errors, while keeping the workflow flexible for real operational changes?
Design decisions
The design decisions focused on creating a structured management experience where users could understand asset relationships, make updates with more confidence, and maintain alignment between the physical floor and the digital system.
Asset-centered structure
Organized the experience around the objects users manage most often: machines, banks, locations, configurations, and related operational details. This helped reduce cognitive load and made the interface easier to navigate.
Clearer workflows
Designed guided update flows that helped users understand the impact of their changes before modifying machine, location, or configuration data.
Operational context
Added contextual notifications and supporting information to help users understand the impact of their updates, improve handoffs between team members, and reduce the risk of incomplete changes.
Process
The process focused on understanding how casino staff maintain floor accuracy, manage asset changes, and coordinate between physical operations and system configuration.
Discovery Phase
Mapped asset types, configuration rules, location structures, and common operational scenarios where users needed to update, validate, or review floor information.
Workflow Design
Translated complex asset relationships into clearer navigation, edit flows, and detail views that supported fast scanning and more intentional configuration.
Validation & Iteration
Reviewed the flows through task scenarios involving asset updates, location changes, configuration reviews, and operational edge cases.
Impact
Impact indicators are based on internal workflow comparisons, stakeholder feedback, and repeated task analysis after the redesign.
Floor Manager became easier to scan, maintain, and operate for teams managing detailed asset data across a complex physical environment. The redesigned flows reduced unnecessary steps, improved configuration clarity, and helped users make updates with more confidence.
15%
Less time required to update machine information
30%
Reduction in configuration errors
15%
Fewer errors in asset management updates
3
Redundant flows removed