CLIENT
IGT
ROLE
Senior Product Designer
PLATFORM
Saas, Real TIme operations
DURATION
4
Portfolio
Floor Manager
Floor Manager
FLM was designed around the complexity of managing physical gaming assets in the casino. The work focused on making machine organization, location, updates, configuration, and dependencies easier to understand and maintain.
Overview
Managing a casino floor requires accurate information about machines, banks, locations, configurations, and floor changes. Floor Manager supports teams responsible for keeping this operational structure organized, updated, and aligned with the realities of the physical floor.
The opportunity is to build something better
Improve flows
Manage machine, locations, configuration an asset relationships
interface patterns
Design patterns to support both overview-level management and detailed assets on all fields.
The Challenge
The challenge was translating a highly physical and operational process into a digital interface that could support accuracy, change management, and daily maintenance without overwhelming users with technical complexity.
Make easy and clear the information management on the casino.
How might we help teams manage casino floor assets and configurations with enough structure to prevent errors while keeping the workflow flexible for real operational changes?
Design decisions
The solution focused on creating a more structured management experience where users could understand assets, locations, and configurations through clearer hierarchy and guided workflows.
Asset-centered structure
Organized the experience around the objects users manage most often: machines, banks, locations, configurations, and related operational details. This helped reduce cognitive load and made the interface easier to navigate.
Clearer change workflows
Designed flows that helped users make updates with more context, reducing the risk of incomplete or incorrect changes across machine and floor data.
Operational context
Added dynamic notification and more valuable information to the users, to improve the employee experience across the processes performed during the job and facilitate to the next person in charge.
Process
THe focus was on understanding how the casino staff maintain floor accuracy, manage asset changes, and coordinate between physical operation and system configuration.
Discover phase
Mapping asset types, configuration rules, location structures, cand common operational scenarios where users needed to update or validate floor information.
Workflow Design
Translate complex asset relationship into clearer navigation, edit flows, and detail views that supported, fast scanning and conscious configuration
Validation & Iteration
through task scenarios involving asset updates, location changes, configuration reviews, and operational edge cases.
Impact
The final direction created a more structured and manageable experience for casino floor asset operations.
Floor Manager became easier to scan, easier to maintain, and better suited for users managing detailed operational data across a complex physical environment.
15%
time reduced to update machine info
30%
Reduction in user error configuration
15%
Less errors on asset management updates
3
flows removed due redundancies